FAQs
FREQUENTLY ASKED QUESTIONS
Last Updated: May 14, 2026
Welcome to the Breakingz Apparel Co. Help Center.
Below are answers to the questions customers ask most often about ordering, shipping, returns, sizing, payment, privacy, and customer support.
If your question is not covered here, please contact us at contact@breakingz.com. Our support team will respond during published business hours.
1. Ordering
How do I place an order?
To place an order, add your selected items to your cart, click Checkout, enter your shipping address, choose your payment method, and confirm your order.
After payment is approved, you will receive an order confirmation email within a few minutes.
If you do not see the confirmation email in your inbox, please check your spam, junk, or promotions folder before contacting us.
Are your products made to order?
Yes. Every item we sell is printed and packed specifically for the customer who placed the order.
We do not hold pre-printed inventory in a warehouse.
Because each item is made to order, the delivery timeline includes two stages:
- Production time
- Shipping transit time
Production begins after payment is successfully confirmed.
How can I edit or cancel my order?
You can request an order change or cancellation within 6 hours of placing your order.
Please email:
Include:
- Your order number
- The change you need
- The email address used at checkout
After 6 hours, production has usually started. Once production begins, we may no longer be able to change the size, color, design, shipping address, or cancel the order.
Because each item is made to order, items already in production cannot be cancelled.
Is there a cancellation fee?
No. If your cancellation request is received within 6 hours of placing the order and approved before production begins, we will issue a full refund with no cancellation fee.
Can I place an order over the phone?
No. We do not currently accept phone orders.
All orders must be placed through our website to ensure accurate product selection, shipping address, size, color, and design details.
Can I have one order delivered to multiple addresses?
No. Each order can only be shipped to one address.
If you need items sent to different addresses, please place a separate order for each shipping address.
2. Shipping & Delivery
Where do you ship?
We currently ship within the United States only, including:
- All 50 U.S. states
- District of Columbia
- U.S. territories
We do not currently ship internationally.
Do you ship to P.O. Boxes or APO/FPO addresses?
We ship to U.S. Postal Service P.O. Boxes via USPS.
At this time, we do not ship to Military APO, FPO, or DPO addresses.
How much does shipping cost?
Standard U.S. shipping is:
$5.99 flat rate per order
Shipping fees are clearly displayed at checkout before payment is confirmed.
How long does it take to receive my order?
Every item is made to order.
Estimated delivery timeline:
Production Time: 5–7 business days
U.S. Transit Time: 7–12 business days
Estimated Total Delivery Time: Approximately 12–19 business days from the order date
Orders placed after 2:00 PM Central Time, on weekends, or on U.S. public holidays begin processing on the next business day.
These timeframes are estimates and may vary due to carrier performance, weather, holidays, remote delivery areas, or other factors outside our control.
Is express or expedited shipping available?
No. We currently offer Standard Shipping only.
Expedited shipping is not available at this time.
How can I track my package?
Once your order ships, you will receive a shipping confirmation email with:
- Tracking number
- Tracking link
- Carrier information when available
You can also check your order status on our Order Tracking page using your order number and email address.
Please allow 24–72 hours for tracking information to update in the carrier’s system after the shipping confirmation email is sent.
What should I do if my tracking number is not working?
Tracking information may take 24–72 hours to update after the shipping confirmation email is sent.
If your tracking still shows no updates after 5 business days, please email us at:
Include your order number so our team can investigate with the carrier.
Which carriers do you use?
Domestic U.S. orders may be shipped through:
- USPS
- UPS
- FedEx
The carrier is selected based on package size, weight, destination, and carrier availability.
P.O. Box deliveries are routed through USPS only.
My tracking says “Delivered” but I have not received my package. What should I do?
Please follow these steps:
Step 1: Check around your delivery location, including porches, side doors, mailroom, mailbox areas, and with neighbors or household members.
Step 2: Review your order confirmation email and confirm that the delivery address is correct.
Step 3: Contact the carrier shown on your tracking link and request a delivery investigation. Carriers can sometimes locate misdelivered packages within 48–72 hours.
Step 4: If the package is still missing, contact us at contact@breakingz.com within 60 days of the marked delivery date.
Please include:
- Your order number
- Your tracking number
- The carrier’s response or investigation result
Our team will work with you on a refund or replacement where eligible.
Claims submitted more than 60 days after the marked delivery date may not be eligible for refund or replacement.
Will my order arrive in multiple shipments?
Possibly. If your order contains multiple items, it may ship in more than one package.
If this happens, you will receive a separate tracking number for each shipment.
3. Returns & Refunds
What is your return policy?
We accept return, refund, or replacement requests within 30 days of delivery for covered issues.
Covered situations include:
- The item arrives damaged
- The item arrives defective
- The item has a printing error
- The item received does not match your order
- The package is confirmed lost in transit by the carrier
- The order is incomplete
For these situations, we cover return shipping if a return is required and issue either:
- A full refund of the product cost
- A free replacement, at your choice
Because every item is made to order based on your selected size, color, and design, we cannot accept returns for change of mind, incorrect size selection, or fit preference unless the item is defective.
Please review our Product Details and Sizing page before placing your order.
How do I start a return?
To start a return, email us at:
Please contact us within 30 days of delivery and include:
- Your order number
- A short description of the issue
- Clear photos of the item showing the issue
- A photo of the packing slip for wrong-item claims
Our support team typically responds within 1–2 business days.
Once we confirm the claim, we will send return instructions if a return is required, or process the refund or replacement directly.
Please do not return any item before receiving written instructions and a return address from our support team.
Can I exchange an item for a different size or color?
We do not currently offer exchanges.
If you receive a damaged, defective, or wrong item, we will issue a full refund or a free replacement at your choice.
If you need a different size or color for a non-defective item, please place a new order.
How long does a refund take?
After your refund is approved, we typically issue the refund within 1–2 business days on our side.
Your bank or payment provider may take an additional 5–10 business days to post the refund to your account.
Total time from approval to funds visible in your account is typically 5–10 business days.
Refunds are issued to the original payment method used at checkout.
4. Product & Sizing
How do I choose the right size?
Please refer to our Product Details and Sizing page for measurements in both inches and centimeters.
Our size charts show the actual garment laid flat, not body measurements.
We recommend comparing the measurements to a shirt you already own and like the fit of.
If you are between sizes or unsure, please email us before placing your order:
Our team can help with sizing guidance based on the size chart.
The color on my screen looks different from the product photo. Why?
Computer monitors, phone screens, tablets, and lighting conditions can display colors differently.
We do our best to photograph and display products accurately, but slight color variation between the website image and the printed item is normal.
Minor color differences caused by screen settings are not considered a defect.
What materials do you use?
Our standard t-shirts are made of 100% pre-shrunk cotton.
Some premium styles may use a 96% cotton / 4% spandex blend for added stretch and comfort.
Specific material details are listed on each product page.
How should I care for my Breakingz item?
To help your item stay in good condition, please follow these care instructions:
- Machine wash cold with similar colors
- Tumble dry low or lay flat to dry
- Do not bleach
- Do not iron directly on the printed design
Following these care instructions helps preserve the print and fabric quality.
Are your designs original?
Yes. Every design in our catalog is created by Breakingz Apparel Co.
We do not reproduce third-party artwork, third-party logos, team marks, sports league marks, music or film references, or work that belongs to someone else.
Breakingz Apparel Co. is an independent design studio.
Our products are not affiliated with, endorsed by, sponsored by, or licensed by any sports league, team, player, public figure, music artist, film studio, television network, character, brand, or organization.
5. Payment
What payment methods do you accept?
We process all payments securely through PayPal.
At checkout, you may be able to:
- Pay using your PayPal balance
- Pay with Visa, Mastercard, American Express, or Discover through PayPal Guest Checkout
You do not need a PayPal account if PayPal Guest Checkout is available.
We do not accept:
- Cash
- Checks
- Money orders
- Bank transfers
- Cryptocurrency
- Gift cards
- Any payment method not displayed on our checkout page
When will my card be charged?
You are charged at the time you place your order, once your payment is authorized by PayPal.
We do not begin production until full payment has been received and verified.
Why was my payment declined?
For security reasons, your bank or payment provider may not share the exact reason for a declined payment with us.
Common reasons may include:
- Insufficient funds
- Expired card
- Billing address mismatch
- Issuer block on online transactions
- Issuer block on international merchants
- PayPal fraud-screening flags
We recommend contacting your bank, card issuer, or PayPal directly to resolve the issue.
You may also try a different payment method.
I see a charge from Breakingz that I do not recognize. What should I do?
Please follow these steps:
Step 1: Review your order confirmation email and recent purchase history.
Step 2: Ask members of your household, family, or anyone with access to your payment method whether they placed an order.
Step 3: Check your bank statement to confirm the merchant descriptor, date, and amount.
Step 4: If the charge is still unrecognized, contact us at contact@breakingz.com.
Please include:
- Charge date
- Charge amount
- Last four digits of the card used
- Any related email address
- Any available screenshot of the charge
Our team will investigate and respond within 1–2 business days.
If you believe the charge is fraudulent, please also contact your bank or card issuer immediately.
Do you offer subscriptions or recurring billing?
No. Every order placed on our website is a one-time purchase.
We do not operate subscription plans or automatic recurring billing.
6. Security & Privacy
How secure is my payment information?
All payments are processed through PayPal’s secure payment system.
Our website uses HTTPS encryption for data transmitted between your browser and our server.
We do not store full credit or debit card numbers on our servers.
How is my personal information used?
We use your information to:
- Process orders
- Ship packages
- Communicate with you
- Prevent fraud
- Improve our website and customer experience
We do not sell your personal information.
Full details are available in our Privacy Policy.
How do I know an email is really from Breakingz?
Legitimate emails from us come from:
Or from official @breakingz.com domain addresses.
We will never ask you to send your full credit card number, Social Security number, or password by email.
If you receive a suspicious email claiming to be from Breakingz, please forward it to:
Then delete the suspicious email.
7. About Breakingz
Who is Breakingz Apparel Co.?
Breakingz Apparel Co. is an independent U.S. apparel studio.
We design and make original, made-to-order shirts and hoodies for families, friends, couples, pet lovers, and gift occasions.
Every order is printed in the United States and shipped with tracking.
How do I contact customer support?
The fastest way to contact us is by email:
Please include your order number and a clear description of your question or issue.
Our support team typically responds within 1–2 business days during published support hours.
Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM Central Time
You can also reach us by phone during the same hours:
Support Phone: +1 (408) 899-8879
Email is generally faster and allows our team to review order details, photos, and tracking information more easily.
8. Still Need Help?
If your question is not answered above, please contact us:
Business Name: Breakingz Apparel Co.
Office Address: 600 Mission St #600, San Francisco, CA 94105, United States
Support Email: contact@breakingz.com
Support Phone: +1 (408) 899-8879
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Central Time
Business: Breakingz Apparel Co.
Office Address: 600 Mission St #600, San Francisco, CA 94105, United States
Support Email: contact@breakingz.com
Support Phone: +1 (408) 899-8879
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CT, GMT-06:00)
Shop
Support
Policies
© 2026 Breakingz Apparel.
